Period of return

Customers have up to 5 days from the date of delivery to initiate a return or exchange. To request a return, customers must notify our customer service team within the specified 5-day period.

Nature of refund

We offer a full monetary refund to the original payment method or store credit based on the customer’s preference. In specific cases where the original product is out of stock, we may offer a replacement product or a voucher for future purchases.

Return Shipping

Customers are responsible for return shipping costs, including any associated taxes and duties, unless the return is due to an error on our part. As part of our commitment to excellent customer service, we may offer free return shipping for certain product categories or in the case of defective or damaged items.

Conditions of refund

Returned items must be in their original packaging and unused to be eligible for a refund or exchange. We reserve the right to refuse a refund if the product shows signs of damage caused by the customer or if the return does not meet the specified conditions.

Need help?

Contact us at [email protected] or call us at +961 76 358544 for questions related to refunds and returns.